Issues Related to Hardware Malfunctions and Software Compatibility
One of the observations that most voice broadcasting system users have made is that problems can occur at any given time. This is directly related to the number of variables within the technology and these can become very time consuming when addressing them all. The labor that would be needed to manage these issues would also be quite costly to employ on a day-to-day basis. This, in many cases, could mean having to hire a dedicated IT professional with experience related to voice broadcasting software and hardware systems. The delicate nature of these systems can be seen in the common occurrence of the voice dialog card suddenly becoming defective and no longer functional. Then the same card can begin functioning again, inexplicably, the very next day.
The software used in voice broadcasting can be another problem area, since not all voice broadcasting software is compatible with all manufacturers’ dialog cards. Even when compatibility is specified by the manufacturer, occasional incompatibility issues and bugs can pop up unexpectedly. This may result in system freezes when the software suddenly ceases communication with the hardware in use. This can be very frustrating for a company that has invested a large sum of money in voice broadcasting equipment only to have it sit idly in storage!
In addition, a business may have overlooked the fact that purchasing the voice broadcasting equipment and software is not the only thing that needs to be done prior to use. The phone company will need to be contacted in order to connect the equipment to a T1 system that is to be used to tie into the voice broadcasting system. Dialog cards that are manufactured by different companies will have proprietary outside physical connections to outside data lines. The typical phone company technician is not experienced in the many possible needed configurations and may set up these connections incorrectly. Since the phone company is not obligated to set up your proprietary hardware connections, this can create a complex and time consuming problem. Expenses can also accumulate due to the fact that long distance calls will need to be paid for at a different rate than local calls.
Other Unexpected Problems
One very important glitch that can occur is that many carriers of long distance calls will refuse to accommodate a business that is running an auto dialer with voice broadcasting capability. Service can be unexpectedly discontinued once unusually heavy traffic is detected from an individual location. This can mean sudden cessation of service.
All of these issues can be addressed through the outsourcing of voice broadcasting through a good professional service. Outsourcing will guarantee that calls will be sent on autopilot 24/7 with no service shut downs.
An outsourced managed broadcasting company is a hassle-free business that can allow you to log in and send out your voice broadcasting messages with a simple push of a button. This will free your company from the burden of having to purchase and tackle the learning curve of obtaining and setting up your own voice broadcasting hardware and software. You only pay for the time that you actually use the service. Your only responsibilities will be to add and manage your leads, determine the start and duration of your campaigns and compile reports to track your results.
The end result is a trouble-free and headache-free system that runs your voice broadcasting system. Compare this to purchasing expensive equipment and software that is tough to maintain and may not even work correctly at all! You will also eliminate the need for an experienced IT technician to keep your voice broadcasting operation running smoothly and initiating repairs. In the long run, the time and money that you save can be quite significant.